Request a Refund
Cancellations
You have the right to cancel or amend any order before the time of dispatch and receive a full refund. However, if you need to cancel/amend/return your order after the time of dispatch, please read below.
Returns
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Lost or Delayed Items (if applicable)
Depending on the complexity of the claim, it may take a while for the couriers/suppliers/manufacturers to investigate what has happened to your parcel. In some circumstances, we are unable to offer any refunds/returns until the couriers/suppliers/manufacturers have made their decision. On average most of our claims are resolved within 14 days of us opening the claim, however, please allow the couriers some extra time in special circumstances or busier periods of the year.
Endo Collects cannot be held responsible for any supplementary costs incurred by a customer caused by a delay/lost/misrouted order.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@endocollects.co.uk and send your item to:
Endo Collects
10 Cecil Avenue, Skegness
Lincolnshire, PE25 2BX
United Kingdom.
Damaged Items (if applicable)
Items that are sold as damaged items are not eligible to be refunded on the basis of being damaged unless the damage to the item is in excess of the described damage in the product listing. All products that are sold with damages have their damages clearly listed in the respective product listing.
Manufacturing Errors
Unfortunately sometimes manufacturing errors cause products to be printed or released with minor defects or issues. This can result in packs of cards containing too few cards, too many cards, the wrong cards or the wrong language. In this case unfortunately Endo Collects cannot be held liable for reimbursement and we recommend customers reach out to the manufacturer of that specific product for a resolution.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
Endo Collects
10 Cecil Avenue, Skegness
Lincolnshire, PE25 2BX
United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.